Terms of Service

For the purposes of these Terms of Service, ‘we’, ‘us’, ‘our’ and ‘TeamShield’ all refer to TeamShield, Inc., a Delaware C-Corp, and ‘you’ refers to you, the user of our Services. By accessing or using our web app (website application) at teamshield.ai/app (or teamshield.ai/temporary, or any of their subfolders), or by downloading, installing, signing up, copying or otherwise using any of our apps, services, or web apps that run either on our main infrastructure - or on a Private Cloud in case you our your organization contracted a Managed Private Cloud instance of TeamShield - (together, “Services”), you are consenting to be bound by our Terms of Service (“Terms”). TeamShield operates and provides our Services and is responsible for your information when you use TeamShield Services.

1) About our services

1.1 Privacy of user data: TeamShield does not sell, rent or monetize your personal data or content in any way. It is our commitment to never do so.

Please read our Privacy Policy to understand how we safeguard the information you provide when using our Services. For the purpose of operating our Services, you agree to our data practices as described in our Privacy Policy.

1.2 Minimum Age.

You must be at least 16 years old to use our Services with an individual, self-registered user account. However those under the age of 16 may use our Services with the consent or authorization of their parent or legal custodian. Family Account Administrator and Corporate Account Administrator (view definitions in section B of our Privacy Policy) are responsible for that authorization when they add someone under the age of 16 to an Organizational account (more details about these types of accounts in our Privacy Policy).

1.3 Account Registration and transactional email notifications.

To create an account you must register for our Services using your email address (and optionally for 2FA, your phone number). You agree to receive email and text messages (from us or our third-party providers) with confirmation links or verification codes to register for our Services. These are known as transactional emails and are essential in order to use our Services. They can not be disabled. Similarly, other transactional emails such as for the purposes of resetting your passphrase or other security notifications can not be disabled for your own security, and to make sure that we can provide you with our Services.

For your convenience, by default you may also receive email notifications for example to let you know when you have received new files. While these types of emails are also considered transactional and usually enhance your user experience, you can opt out of such notification emails from your settings section (and activate them again at any time if you wish to). In any case, you will always have access to in-app notifications that don’t rely on a 3rd party email provider.

1.4 Software.

In order to enable new features and enhanced functionality, you consent to reloading our web app, or downloading and installing updates to our Services such as our OS-specific apps (for example for macOS, Windows, Linux, Android or iOS), either manually or automatically. Most updates will be completely transparent, however we may sometimes automatically log you out and prompt for a mandatory reload of our web app or for the installation of a new OS-specific app version in order to continue using our Services.

1.5 Fees and Taxes.

You are responsible for data and mobile carrier fees and taxes associated with the devices on which you use our Services. We do not provide any kind of internet connection as part of our Services, and internet connection is required to be able to use most of our Services.

2) Using TeamShield

2.1 Our Terms and Policies.

You must use our Services according to our Terms and posted policies. If we disable your account for a violation of our Terms, you will not create another account without our permission. In case you do anyway, we reserve the right to terminate any other new account without notice.

2.2 Legal and Acceptable Use.

You agree to use our Services only for legal, authorized, and acceptable purposes. You will not use (or assist others in using) our Services in ways that:

(a) violate or infringe the rights of TeamShield, our users, or others, including privacy, publicity, intellectual property, or other proprietary rights;

(b) involve sending illegal or impermissible communications such as bulk messaging, spamming, auto-messaging or sending any unsolicited files;

(c ) could cause harm to recipients; especially, you will not try to send any file that contains viruses or spyware.

In particular, you hereby agree to the following:

Not to upload any content or data of third parties protected by copyright, patent, trade secret, trademark or other intellectual property without proper authorisation.
Not to enable the infringement upon copyrights, trademarks, terms and conditions, or trade secrets of another party.
Not to upload viruses, trojans or any malicious code or software via our Services.
Not to enable unauthorized access to data belonging to another party.
Not to send viruses, trojans or any malicious code or software via our Services.
Not to use our Services to store and transfer any unlawful, harassing, libelous, defamatory, indecent, abusive, violent, threatening, intimidating, harmful, offensive or otherwise objectionable content or material of any kind or nature.
Not to use the Services to store or send any child pornography or any other devious sexual content.
To comply with all applicable Laws,
Not to use Services to conduct illegal activities, including terrorism and coordinating acts of terrors, drugs or human trafficking.

Your TeamShield account and associated use of our Services is non-transferable. You agree not to disclose your passphrase and log-in details voluntarily to third parties. If you do so, you are accountable for any actions made via your account by another party. We are also obviously not responsible for any loss or leak of data from your account if you have shared your passphrase or log-in details with anyone or published them publicly. It’s against our Terms to do so.

Contact us immediately if you think someone is using your account using any of the contact methods listed in the Security Contacts of the Contacts section.

Bear in mind that TeamShield never sends emails or contacts you by other means with a request to provide your passphrase or password details. If you received such an email, please do not respond to it, and immediately contact our security team (see Contacts section), forwarding the email you received impersonating TeamShield, so that we can investigate further and prevent any harm to your account or other users’ accounts.

2.3 Harm to you and other users or recipients.

As a recipient either of an unwanted invitation, or of unsolicited or offending, inappropriate or IP-infringing content, you agree to not held us liable for any harm caused by such event, and to cooperate with us as described above to help us investigate and stop such behavior, in order to both protect you and to protect other users or recipients whom might also be impacted by the actions of the user that has sent or shared said content.

If your account has been reported to us for any of the above mentioned infringement, depending on the gravity of the facts and the proofs available to us, we might either reach out to you with a simple warning and/or to give you an opportunity for clarification, or we might unilaterally and immediately block your access and disable or delete your account. It would be an infringement of our terms to try to recreate an account with a different email address in order to engage in similar behavior.

If you receive inappropriate content from a user, we may ask you to provide us with the relevant screenshot(s) of the specific message(s) and/or copy of the file(s) so that we can investigate and so that, if appropriate, we can take action against the offending party. As a user, you acknowledge and agree that for the benefits of such investigation, your recipient might provide us with an unencrypted copy of messages or content you sent or shared with them via TeamShield and that we would otherwise not have access to in readable format (since, by design, we do not have the possibility to decrypt any of your messages and documents).

2.4 Harm to TeamShield.

You must not (or assist others to) access, use, modify, distribute, transfer, or exploit our Services in unauthorized manners, or in ways that harm TeamShield, our Services, or systems. For example you must not

(a) gain or try to gain unauthorized access to our Services or systems;

(b) disrupt the integrity or performance of our Services;

(d) collect information about our users in any unauthorized manner;

(e) sell, rent, or charge for our Services; distribute, rent, lease, sell, sublicense or otherwise transfer all or part of the Licensed Software or the Service to any person or company. If you are interested in becoming a distributor, contact us.

(f) permit the Licensed Software to be accessed through “shareware” distribution;

(g) try to analyze, decompile, disassemble, reverse engineer, or otherwise attempt to derive all or any part, particularly the source code of the Services or of our OS-specific apps and web apps, except for the scope in which such limitation is explicitly prohibited by law.

(h) modify or create derivative works based on the Services;

(i) remove or modify any Service Content, disclaimer or warning notice included or embedded in any part of the Services.

2.5 Your responsibilities for keeping Your Account Secure and maintaining access to it.

TeamShield embraces privacy by design and security by design, and does not have the ability to read or view your messages nor files. You are responsible for keeping your device and your TeamShield account safe and secure. TeamShield does not store your passphrase and it cannot be restored. It is your sole responsibility to remember your passphrase. If you forget your passphrase, all your encrypted content will be lost. While we dedicate ourselves to protecting your information and our systems, the strength of your passphrase and how you manage/store/protect it are your responsibility and are also paramount to ensuring the security of your account and of your information. It is your sole responsibility to keep your passphrase secret and undisclosed to other parties. As such, we are not responsible for any loss or disclosure of your messages/files that would be the consequence of your passphrase being compromised or lost. In future versions, we might provide an optional cryptographic recovery mechanism involving the Organization you belong to (for members and admins of Organizational Accounts) and/or your TeamShield contacts. In this case, we would update our Terms, and TeamShield would still not have access to the user’s passphrase.

Considering our mission, our security architecture and the sensitivity of the information you entrust us with (even in encrypted form such as the Secured Content as defined in our Privacy Policy), it may not be possible for us to help you with certain user service requests unless you are listed as an Account Administrator and are communicating from your verified email address. In the event that you change your email address, it is very important that you update your email immediately on your TeamShield account(s) or you may eventually lose access. We can only process requests for support or account details update when they originate from the email address we have on file for your account, or in certain cases if you send your request by TeamShield messaging feature from within that same account.

2.6 No Access to Emergency Services.

Our Services do not provide access to emergency service providers like the police, fire department, hospitals, or other public safety organizations. Make sure you can contact emergency service providers through a mobile, fixed-line telephone, or other service.

2.7 Third-party services.

Our Services may allow you to access, use, or interact with third-party websites, apps, content, and other products and services. When you use third-party services, their terms and privacy policies govern your use of those services. For example, users have the option to import their contacts from Microsoft/Outlook or Google/Gmail. However, such use is totally voluntary at a user level, and can be completely disabled at the level of any Managed Private Cloud.

2.8 Technical Requirements.

While we do our best to ensure backward compatibility with older browser versions and older OS-versions of devices, it is your responsibility to update your browser(s) and device(s)’ OS to recent or latest versions, both for a better user experience with our Services, and generally as a good security habit. It is recommended to access our Services with the latest versions of browsers and devices’ OS. We do not guarantee that any feature works on older versions. Some browsers and OS might not be supported or compatible with some of TeamShield features.

In some (so far) rare cases, if you use a personal firewall, or access TeamShield through a corporate firewall, you might need to whitelist certain domains (information available upon request) for our apps or web apps to work properly.

Although not a requirement, we also encourage you to whitelist (or save in your contacts) the email addresses listed in the Contact section at the end of the Terms, in order to ensure a better user experience and receive our notifications in a timely manner.

2.9 Fair usage policy.

For some plans or features where the consumption is indicated as “unlimited” in our pricing page details, we reserve the right to apply a fair usage policy in order to ensure the quality of our Services for all customers. This is a rare occurrence and will only be applied in extreme circumstances.

3) Your Rights and License with TeamShield

3.1 Your Rights.

You own the information you submit through our Services. You must have the rights to the email address (and phone number in case of 2FA) you use to sign up for your TeamShield account.

3.2 TeamShield’s Rights.

We own all copyrights, trademarks, domains, logos, trade dress, trade secrets, patents, and other intellectual property rights associated with our Services. You may not use our copyrights, trademarks, domains, logos, trade dress, patents, and other intellectual property rights unless you have our written permission. To report copyright, trademark, or other intellectual property infringement, please contact our support team (see Contact section).

3.3 TeamShield’s License to You.

TeamShield grants you a limited, revocable, non-exclusive, and non-transferable license to use the software related to our Services (“Licensed Software”) and to use our Services in accordance with these Terms. Licensed Software is licensed, not sold. Your license to use the Licensed Software is automatically revoked if you violate these Terms.

3.4 Transfer to Subsidiary or other Company within the TeamShield group of companies. TeamShield may transfer and assign its rights and obligations under these Terms of Service and Privacy Policy to one or more of its wholly-owned subsidiaries and/or one or more of its companies within its group of companies, provided that any such subsidiary or company shall become bound by the terms of this Agreement and shall become liable for the performance of the obligations deriving from any such assignment. As an example, TeamShield might later create a subsidiary in the EU, dedicated to its EU customers, and thus could transfer its Privacy obligations and Terms of Service for EU customers to this new EU entity.

4) Paid Plans, Refund and Cancellation Policy

4.1 Types of Plans.

TeamShield offers a free plan as well as paid plans. Details about the limits of your plan (whether free or paid) are available both prior to signing up, on our pricing page, and after signing up, from the plans section within your user account. If you ever choose to upgrade, details of the plan you intend to upgrade to are available to you before you subscribe. In all cases, after signing up (whether for a free plan or a paid plan), and after any upgrade, you will receive an automated email notification with a summary of the main characteristics of your new plan.

4.2 Forever Free plan.

The free plan offers access to many of our features, albeit with some limitations. For example, the number of files that can be sent per month is limited, the total size of files stored is limited too. In order to benefit society at large and give the chance to anyone to protect their privacy, it is our intention to always provide a free version of our Services - the Forever Free plan - but we reserve the right to change its characteristics over time.

4.3 Free trial of paid subscriptions.

In addition to, and independently from, the free plan mentioned in the previous paragraph, we offer a free trial on some of our paid subscriptions. This free trial period, if applicable, is clearly indicated before you subscribe, and is clearly indicated in the on-screen confirmation message after subscribing. In such a case, you are charged nothing for the subscription at the time of subscribing for it, and will only be charged at the end of the free trial period, unless you cancel your subscription prior to the end of the free trial period, in which case you will never be charged anything.

4.4 Paid subscriptions.

There are several ways to acquire a paid subscription: directly from our web app, via our sales team, or because a license for a paid plan has been assigned or gifted to you by a third party (for example, for our Corporate plans: by your employer, a company whom you do business with as a supplier or client, etc; for our Family plans: by a family member). If a paid plan has been assigned to you by a third party, that third party remains in charge of the potential cancellation or revocation of the corresponding subscription. If you have purchased a paid subscription directly or if you have bought a paid subscription that you have assigned to someone else, the following cancellation and refund policies apply to said licenses.

4.5 Canceling a Subscription.

You can cancel your TeamShield subscription at any time. To cancel your subscription, follow the instructions in the Plans section of your TeamShield account or contact support directly (see Contacts section) using the same email address that you used for signing up to TeamShield.

4.6 Refunds and Effective Cancellation.

Your subscription will remain active from the time you cancel until the end of your current billing period, and you will not receive a refund or credit for any remaining days in your current billing period. At the end of your subscription you will lose access to all features associated with your paid TeamShield plan, and your account will be automatically downgraded to a free plan (unless you re-subscribe) which will allow you to keep enjoying TeamShield, albeit with some limitations. Should the storage space you use be greater than what the TeamShield free plan entitles you to, it’s your responsibility to delete or backup your content outside TeamShield. Should you not do so by the date your subscription ends, you understand, agree and acknowledge that your files will be deleted automatically from TeamShield and no longer accessible via TeamShield at any point after the end of your subscription.

Deleting your TeamShield account or removing the TeamShield application from your device(s) does not cancel your subscription.

4.7 Credit card and other payment information.

When purchasing a subscription directly in our web app, you enter your credit card details into a form supplied by the payment provider that will be processing the payment, and this information goes directly to the payment provider's server. Your credit card information never reaches TeamShield’s servers. We do not access and do not store your credit card information.

4.8 Payment via invoice.

Instead of subscribing directly on our website, if you prefer, you may first talk to our sales team who can answer any questions you might have and then at your request send you an invoice, whether corresponding to one of our standard plans, or creating a custom plan for your company. You may pay the invoice by bank transfer, or by using a link to pay with credit card. In the latter case, the process (and associated privacy/security) described in 4.7 about handling of your payment details also applies.

4.9 Paid Services Obtained Through Third Parties.

If you obtain a TeamShield paid subscription via a third party (e.g. Google Play, Apple App Store - albeit we currently do not offer this option), your purchase may be further subject to the third party's terms as agreed between you and the third party. For Paid Services obtained via a third party, your billing relationship will be directly with the applicable third party.

4.10 Termination of a paid subscription.

Compliance with the Terms. Failure to comply with the TeamShield Terms of Service may result in a temporary or a permanent ban from TeamShield or some of its services. In such instances, you might lose the benefits of your TeamShield paid subscription, if any, and we will not compensate you for this loss.

Unilateral Termination. TeamShield can decide to stop offering subscriptions at any time, including in response to unforeseen circumstances beyond our control, or to comply with a legal requirement; in this case we will cancel your subscription and refund the prorated portion of any prepaid subscription fee equal to the remaining unused term of the subscription.

5) Disclaimers and Limitations

5.1 Disclaimers.

YOU USE OUR SERVICES AT YOUR OWN RISK AND SUBJECT TO THE FOLLOWING DISCLAIMERS. WE PROVIDE OUR SERVICES ON AN “AS IS” BASIS WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND FREEDOM FROM COMPUTER VIRUS OR OTHER HARMFUL CODE. TEAMSHIELD DOES NOT WARRANT THAT ANY INFORMATION PROVIDED BY US IS ACCURATE, COMPLETE, OR USEFUL, THAT OUR SERVICES WILL BE OPERATIONAL, ERROR-FREE, SECURE, OR SAFE, OR THAT OUR SERVICES WILL FUNCTION WITHOUT DISRUPTIONS, DELAYS, OR IMPERFECTIONS. WE DO NOT CONTROL, AND ARE NOT RESPONSIBLE FOR, CONTROLLING HOW OR WHEN OUR USERS USE OUR SERVICES. WE ARE NOT RESPONSIBLE FOR THE ACTIONS OR INFORMATION (INCLUDING CONTENT) OF OUR USERS OR OTHER THIRD PARTIES. YOU RELEASE US, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, PARTNERS, AND AGENTS (TOGETHER, “TEAMSHIELD PARTIES”) FROM ANY CLAIM, COMPLAINT, CAUSE OF ACTION, CONTROVERSY, OR DISPUTE (TOGETHER, “CLAIM”) AND DAMAGES, KNOWN AND UNKNOWN, RELATING TO, ARISING OUT OF, OR IN ANY WAY CONNECTED WITH ANY SUCH CLAIM YOU HAVE AGAINST ANY THIRD PARTIES.

5.2 Limitation of liability.

THE TEAMSHIELD PARTIES WILL NOT BE LIABLE TO YOU FOR ANY LOST PROFITS OR CONSEQUENTIAL, SPECIAL, PUNITIVE, INDIRECT, OR INCIDENTAL DAMAGES RELATING TO, ARISING OUT OF, OR IN ANY WAY IN CONNECTION WITH OUR TERMS, US, OR OUR SERVICES, EVEN IF THE TEAMSHIELD PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY RELATING TO, ARISING OUT OF, OR IN ANY WAY IN CONNECTION WITH OUR TERMS, US, OR OUR SERVICES WILL NOT EXCEED ONE HUNDRED DOLLARS ($100). THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE LAWS OF SOME STATES OR JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE EXCLUSIONS AND LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN OUR TERMS, IN SUCH CASES, THE LIABILITY OF THE TEAMSHIELD PARTIES WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

5.3 Availability of Our Services.

We strive to ensure that our Services are never interrupted, even shortly, including for maintenance and upgrades. However, on rare occasions, it is possible that a major version upgrade would require a short interruption in order to ensure a successful upgrade to all our users, in which case we would provide advance notice. To run our infrastructure we use cloud providers offering a scalable, secure, multi availability zone infrastructure to ensure the availability of our Services; we would not be responsible if there were exceptionally a network or infrastructure failure of our providers, albeit such occurrences are unlikely. We may update our Services, change and/or add features, and may replace existing Services by enhanced ones, always in the aim of serving your privacy and security needs better.

6) Resolving Disputes and Ending Terms

6.1 Resolving disputes.

You agree to resolve any Claim you have with us relating to or arising out of our Terms, us, or our Services exclusively in the United States District Court for the District of Delaware or a state court in Delaware. You also agree to submit to the personal jurisdiction of such courts for the purpose of litigating all such disputes. The laws of the State of Delaware govern our Terms, as well as any disputes, whether in court or arbitration, which might arise between TeamShield and you, without regard to conflict of law provisions.

6.2 Ending these Terms.

You may end these Terms with TeamShield at any time by deleting TeamShield OS-specific application(s) from all of your devices AND by discontinuing use of our Services especially by no longer accessing TeamShield’s web apps. We may modify, suspend, or terminate your access to or use of our Services anytime for any reason, such as if you violate the letter or spirit of our Terms or create harm, risk, or possible legal exposure for TeamShield. Any account on TeamShield might be suspended, deactivated or deleted by TeamShield if the user has not logged-in or used the Services for over 60 days. The following provisions will survive termination of your relationship with TeamShield: “Licenses,” “Disclaimers,” “Limitation of Liability,” “Resolving dispute,” “Availability” and “Ending these Terms,” and “General”.

7) Contacts

Here is the list of contact information and channels you may use to contact us depending on the topic:

7.1 Security team contact:

security@teamshield.ai

7.2 Support contact:

support@teamshield.ai

(both for account support and for technical support)

7.3 Privacy contact:

dpo@teamshield.ai

7.4 Marketing team contact:

marketing@teamshield.ai

8) Enforcement and Updates

TeamShield may update the Terms from time to time. When we update our Terms, we will update the “Last Modified” date associated with the updated Terms. Your continued use of our Services confirms your acceptance of our updated Terms and supersedes any prior Terms. You will comply with all applicable export control and trade sanctions laws. Our Terms cover the entire agreement between you and TeamShield regarding our Services. If you do not agree with our Terms, you should stop using our Services.

If we fail to enforce any of our Terms, that does not mean we waive the right to enforce them. If any provision of the Terms is deemed unlawful, void, or unenforceable, that provision shall be deemed severable from our Terms and shall not affect the enforceability of the remaining provisions. Our Services are not intended for distribution to or use in any country where such distribution or use would violate local law or would subject us to any regulations in another country. We reserve the right to limit our Services in any country. If you have specific questions about these Terms, please contact us at support@teamshield.ai.

A reference to each update, including the date of such update and which section was modified, will be listed here.

Updates list: none currently